DigiPilot Support How to write a clear message to Temu support
A short structure that makes your request easy to review.
Your Temu order went sideways? Get a clear plan in one call.
DigiPilot Support is an independent guide for Temu shoppers. Tell us what happened and we will explain your options, point you to the right screens in the app, and help you word your request.
Problems we help you untangle
Most calls fall into one of these. If yours does not, call anyway.
A package that will not arrive
Stalled tracking, a "delivered" status with nothing at your door, or a wrong address.
A refund that has not shown up
Where the money goes, how long each payment type takes, and what to check first.
An item that is not what you ordered
How to show the difference clearly so the request is easy to review.
Charges you do not understand
Pending holds, duplicate-looking charges, and coupons or credits that vanished.
An account you cannot get into
Reset steps, verification trouble, and what to do after suspicious activity.
An app that keeps failing
Checkout errors, blank screens and crashes, with fixes to try in order.
What happens when you call
No scripts and no pressure. Just a short, practical conversation.
You describe it
Share your order number and a quick summary of what went wrong.
We map your options
We explain what you can do, what Temu may ask for, and how long it usually takes.
You send the request
You submit it yourself in the Temu app. We stay on the line if you get stuck.
Who we are, plainly
We are a separate company, not Temu. We cannot see your Temu account, approve refunds or change orders. Temu decides those. What we offer is clear guidance and a second pair of eyes on your request. Official support is always available in the Help section of the Temu app.
From the guides
Free reading if you would rather fix it yourself.
Fixing Temu app crashes and checkout errors
Try these fixes in order, starting with the quickest.
Money back to your card or store credit? How to tell
Understanding where a refund goes and why it can take time.